How to deal with Demanding Customers Interactive DVD (46 mins) Improve your Customer Skills
How to deal with Demanding Customers Interactive DVD (46 mins) Improve your Customer Skills
Demanding Customers guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn’t right, but who is a customer, and who – with skill – will still be one in the future.
Module 1 (22 mins) Strategies for Challenging Customers
Introduction
The Uncommunicative Customer
The Uninfo
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