How to handle Complaints and Angry Customers Interactive DVD (71 mins) Improving your Customer Service Skills
How to handle Complaints and Angry Customers Interactive DVD (71 mins) Improving your Customer Service Skills
Complaints and Angry Customers helps sales and service providers understand how to approach the more difficult and challenging situations they’ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer.
Module 1 (40 mins) Handling Complaints
Getting to Grips with Complaint
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