Sales Through Service Skills – Interactive DVD (Approx 78 mins) for improving your Customer Service Skills
Sales Through Service Skills – Interactive DVD (Approx 78 mins) for improving your Customer Service Skills
Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations. It will help them through the ‘sales through service’ process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyse what the customer wants and needs by combining active listening and effective questioning…so they can make a real difference to sales.
Module 1 (30 mins) Sales
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